Ready to take your career to the next level?
Skai (formally Kenshoo) is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!
Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.
An Expert Services Manager is a dynamic account leader tasked with providing world-class services to Kenshoo partners. Their core responsibility will be managing and solidifying client relationships, planning and executing the full lifecycle of managed and transitional service initiatives across paid search channels including but not limited to Google Ads, Google Shopping, Microsoft Search, and Microsoft Shopping. This entails pre-campaign strategic planning, campaign management and execution, and leading / organizing QBRs. The Expert Services Manager is ultimately responsible for all facets of assigned account program performance and client satisfaction on the Kenshoo Search management platforms.
The ideal candidate will have proficiency in paid search and paid shopping, expert data analysis capabilities, the ability to provide strategic guidance, will be adept at client communication and will possess an empathetic and consultative approach to addressing client needs.
Uphold the team mission to bring about client success and self-sufficiency within search marketing and management
Oversee execution and optimization of campaigns to exceed the clients’ goals
Own the day-to-day management of client accounts from beginning to end consisting of transitional pilots, short-term managed accounts and consulting services
Act as a consultant and advisor to clients regarding media planning and best practices
Provide expert advice and consultation on search marketing strategy and best practices to internal teams in ways that drive client retention, organic growth and new business growth
Communicate the success and performance of assigned accounts, both internally and externally
Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
Provide paid media solutions to clients to enable them to use Kenshoo’s platforms effectively
Pursue solutions for managed clients beyond the tools and templates available
Be able to QA work effectively
Work with Sr. Expert Service Managers to provide paid search executional help with additional ES clients when needed.
Passion and dedication
Desire to be the best
Ability to work both independently and as part of a team
Strong interpersonal communication skills, both in writing and verbally
Proven track-record of problem-solving
Entrepreneurial in nature and a self starter
Hands on shopping and search campaign implementation, optimization and management experience. Ecommerce (Amazon, Walmart, Instacart, etc) experience is an added advantage
Expert data analysis and Microsoft Excel skills
2-3 years' experience in paid search media buying. Experience in retail, e-commerce and/or financial services verticals is preferred
Proven track record of managing and building client relationships
Experience collaborating with a team both locally and virtually
Organized and methodical in approach to campaign management
Energized by solving problems and finding opportunities to make a client successful
Experience with Kenshoo or other search marketing platforms preferred
Google Adwords Certification, Microsoft Ads, Amazon Sponsored Products Certification, or similar highly desirable
Ability to travel up to 10% of the time
Skai is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Skai is an E-Verify employer.