CRM Marketing Manager (m/f)

We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep.

About the job

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.

What You'll Do

Be part of the CRM team and be responsible for the strategic and analytical evaluation and optimization of our Customer Lifecycle Management
Generate insights by developing a deep understanding of our CRM marketing channels, customer journey touchpoints and key markets, thus helping us understand how to improve our marketing efficiency based on CLV contribution
Design and manage CRM programs; and pursue your own ideas for expanding CRM marketing activities across our markets and channels
Run and evaluate A/B-tests to constantly improve our marketing performance
Analyze the impact of our marketing activities and derive actions and recommendations from data
Kick-start and manage cross-team projects, including stakeholders from different customer-facing roles, working closely together with the marketing and country teams to successfully implement new strategies and identify opportunities for further growth

Who We Are Looking For

A Degree in Business Administration, Marketing, Economics, or have an equivalent form of education
You show initiative, are reliable, ambitious and are able to solve strategic questions by analyzing complex data
You are hypothesis-driven; you are able to articulate logical hypotheses in the absence of data
Ideally, you already have gained some experience in Marketing or CRM
An autonomous team player while being goal-oriented, structured, pragmatic, and hands-on
A friendly, open and highly motivated to familiarize yourself with a complex subject area and are willing to contribute your multi-tasking talent

What We Offer

Responsibility and decision-making authority from your first day
The opportunity to work on challenging tasks that contribute to your professional growth
Work independently and as part of a dedicated, international team
The opportunity to help shape our company culture
Make an impact initiating new ideas
Work with and learn from experts in diverse fields
Get to know your team members at our exciting company events
Working from a pet-friendy office in the business centre of Lisbon

Become an Emmie

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Our aim is to get back to you in a couple of days, however we are currently receiving a large amount of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

Emma – The Sleep Company
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CRM Marketing Manager (m/f)
Emma – The Sleep Company

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