Customer Experience Designer (m/f)

Galp is an energy company committed to the development of efficient and sustainable solutions in its operations and in the integrated services it offers to customers. We create simple, flexible and competitive solutions for the energy or mobility needs of both large industries and small and medium-sized companies, as well as the individual consumer. Our offer includes multiple forms of energy – from electricity produced from renewable sources to natural gas and liquid fuels. As a producer, we extract oil and natural gas from miles below the sea surface and we are a top Iberian producer of solar energy. We contribute to the economic development of the 11 countries in which we operate and to the social progress of the communities that host us. We are, therefore, leaders in our sector in the main global sustainability indexes.

Customer Experience Designer


Creating a seamless experience for the user when they interact with a digital or physical product, such as a website, an app, a self-pay pump or a click&collect locker.

What you’ll do

Conduct user research - Learning about users and their behavior, goals, motivations, and needs, collect data via various methods, such as interviews with users/stakeholders, competitive analysis, online surveys, and focus groups;
Create user personas - Identifying key user groups and creating representative personas of their behaviors and demographics;
Design user flows and wireframes - representing a user’s journey as they interact with a website or app and guaranteeing seamless integration between Galp’s different touchpoints;
Create prototypes. Generating an interactive final version of the product pre-development, which is either clickable or tangible;
Test products on real users. Gathering feedback from users based on a minimum viable product (MVP) and suggest improvements.

What you’ll need

2 Years Experience in UX/UI field;
Visual communication skills;
Knowledge of wireframe tools (Figma, Invision…);
Up-to-date knowledge of design software like Adobe Illustrator and Photoshop.

Deadline for application

November 5th, 2021

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Customer Experience Designer (m/f)

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