Customer Success Manager (m/f)

Covalo™ makes beauty product development faster and easier. It is a comprehensive search platform that connects beauty brands with suppliers of ingredients, packaging, and services such as contract manufacturing, formulation, regulatory, compliance and testing. It also arms suppliers with the tools and real-time industry insights needed to effectively market products. Covalo launched in 2021 and is based in Switzerland.

About the job

About Us

At Covalo we're disrupting how products are made in the $3 trillion consumer goods industry so sustainable products can be made more quickly and easily.

We’re making consumer goods product development fast and easy so brands in the beauty, home care and food sectors can reduce time to market. By beauty, home care, and food brands we’re talking about companies that produce things like granola bars, laundry detergent, and shampoo. Using Covalo, brands can find the right ingredients and packaging, manage their formulation projects, and select the right service providers - from contract manufacturing to testing to regulatory - all from one place.

By creating one of the world's largest consumer goods supplier databases and the most comprehensive sustainability-related search criteria, our mission is to expedite transparency and sustainability in the consumer goods industry.

Join us to make sustainable consumer goods product development fast and easy, and to disrupt how brands innovate today.

We’re headquartered in Zurich, Switzerland, and operate globally. You’ll be part of a small, but growing highly motivated and open-minded team. You’ll have the freedom to drive the creation of an innovative new product and to bring new ideas to the table. And you’ll have the flexibility to work partially remotely.


Covalo is looking to add a highly talented and motivated Customer Success Manager to onboard customers and handle ongoing customer requests. As one of the first customer success managers you will play an integral role in ensuring customer acquisition, satisfaction and retention.

You will...

Be a pioneer by contributing to an innovative marketplace and SaaS for the consumer goods industry
Since the team is small you will work hands-on to both speak with customers to understand their needs as well as implement these requests (this role is a hybrid across customer success, account management, and customer support roles)
Be the first and main point of contact for customers once the sales team have closed a deal (for onboarding and ongoing requests and questions) - customers will consist of a variety of companies within the beauty industry including small and large brands as well as suppliers
Work with sales and product teams to stay up-to-date on platform functionality and relay relevant information to customers accordingly; communicate customer feedback to the appropriate sales, marketing or product teams in a timely manner
Set up a customer onboarding and customer request/inquiry management process


2+ years of customer-facing experience in customer success/support, account management, client services or sales -- ideally within a start-up or dynamic, fast-moving business
Customer Success is the face of Covalo so you must be passionate about establishing a trusting relationship with our customers to drive engagement and to deeply understand their needs
Excellent communication, presentation, and organizational skills including managing the expectations of customers and handling critical feedback
Experience receiving, processing and organizing large amounts of customer feedback and communicating this internally to other teams
Strong interpersonal skills with the ability to establish, support and maintain customer relationships
You're comfortable working in an agile environment and with cross-functional teams
Ideally experience supporting B2B clients in the beauty industry and/or industrial/B2B software applications
Ideally have a background in the beauty industry and/or chemical industry
Entrepreneurial, growth mindset and driven, hands-on attitude that takes full ownership of work
Team player with high integrity and ability to work independently with self-motivation
Have experience working remotely
Detail-oriented and a problem solver
Ability to be flexible if things change
Passion for sustainability and the green movement
Interest in the Beauty industry and/or other consumer goods sectors
Fluency in English is a must - further languages are beneficial
Bonus would be experience in Beauty, Food, and/or Home Care industries


Competitive salary & potential opportunity to participate in company stock option plan
The possibility to work remotely with regular in-person alignment meetings
Ability to influence and drive an innovative product that will impact the entire consumer goods industry (with thousands of beauty brands and suppliers already using Covalo)
Be part of a small but growing, open-minded, motivated, dynamic and fun international team
Possibility to learn and develop

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Customer Success Manager (m/f)

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