Fullstack Software Engineer - Platform as a Service (m/f)

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

About the job

About Talkdesk

At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices, we are huge fans of Scrum, pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from position and we always treat others with respect, deference and patience.


Work independently as well as in small teams to develop the best product on the market
Implement a scalable, stable, and user-friendly product that can handle our current growth
Collaborate with experienced software engineers in the design, development and maintenance stages of the Talkdesk product
Work well in a modern agile software engineering environment (with source code control, dev/stage/prod release cycle, extensive testing, and continuous deployment)
Solve challenging technical problems and put your skills to the test every day
Enhance Talkdesk usability and solve technical issues
Create visual/interactive content in HTML, CSS and JavaScript
Rapidly iterate on design prototypes and working applications

Required Skills

Software engineering background with experience in OO programming and TDD
Knowledge of HTML/CSS
Knowledge of front-end technologies and frameworks
Top-notch programming skills, ability to produce quality code that is maintainable, efficient, reliable and secure
Be fearless about learning new technologies and technical approaches to application development
Good written and spoken English

Nice To Haves / Pluses

Familiar with Git, Ruby, RabbitMQ, Redis and/or MongoDB
BS/MS Degree in Computer Science, Applied Math, or an engineering-related field
Experience in Agile development methodology/Scrum

The Talkdesk Story

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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Fullstack Software Engineer - Platform as a Service (m/f)

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