Senior UX Researcher (m/f)

We create a world where individuals chose to use their biometrics to simplify their life. Vision-Box is a leading solution provider of seamless passenger experiences and contactless travel journeys.

About the job

The Vision-Box World…

Join us at one of the most exciting times of our history!

At Vision-Box you are empowered to be innovative, creative, collaborative and hands-on. Use your energy and drive to help us achieve our goals as we help you achieving yours.

Vision-Box is dedicated to improving the quality, convenience, efficiency and security in travel and border control offering biometric-based digital identity management solutions.

Vision-Box is a partner of the most prestigious Governments, Airports and Airlines enhancing citizen services and traveller experiences, establishing identity ground-truth through high-performance enrollment, verification and authentication, while enabling multi-directional data transactions and actionable intelligence.

Vision-Box develops state-of-the-art user-centric citizen touchpoints, custom front-end applications and collaborative orchestration software, towards a premium experience and service level. We have delivered to date over 5000 electronic identity solutions spread across the globe, enhancing access to a robust identity scheme for hundreds of millions of citizens every year.

As UX Researcher, what are you going to do?

Work collaboratively with an internal team and stakeholders;
Discover and research current services or business ideas;
Observe and interview users in the field (might require travel and time away from the office);
Facilitate workshops/design sprints and interviews with stakeholders;
Outline key success metrics to measure and communicate outcomes on the desirability, feasibility, and viability;
Research the current market, technology, “cross-pollination” possibilities;
Develop and deliver progress reports, requirements, documentation and presentations;
Define the findings from research and map the service and users experiences using personas, scenarios, user journeys and service blueprints;
Prototype the solutions, physical or digital;
Prepare and conduct tests with users;
Facilitate and help stakeholders with prioritization and implementation.

What are the skills and professional experience we’re expecting from you?

Relevant formal qualification/degree in Design, HCI, Anthropology, Service Design or Design Thinking;
> 5 years of professional experience;
Proven designs and experience of launched services that have been implemented in the real world;
Holistic approach to projects, zooming out and connecting the interdependencies of all service elements;
Experience producing visual deliverables like, customer journey maps, service blueprints and storyboards;
Experience conducting convergent and divergent sessions/workshops like affinity diagraming and brainstorming technics:
Ability to moderate trade-offs to balance business needs vs. Users needs;
Knowledge of design, prototyping tools and user testing tools;
Good business awareness skills and an understanding of how different businesses operate;
Ability to emerge with the users through empathy methodologies;
Flexibility to traveling and accommodate schedules to conduct user field research;
Determined and tenacious, persistent and focused on the end results;
Collaborative and good at building relationships. Working with colleagues across all areas of the organization and beyond to achieve one mission;
Good at influencing, driving impact and implementing change;
Pragmatic and adaptable with the ability to deal with ambiguity and effectively manage through conflict;
English, written and spoken.

Some of the cool reason to work with us:

Portuguese multinational company, with almost 20 years of expertise;
Tech company with amazing products using biometric data, working with singular industries such as Airports and Airlines;
HQ in Portugal but with offices spread all over the world;
Work in a multicultural environment, with colleagues from every corner of the globe.

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Senior UX Researcher (m/f)

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