Objective
Its main mission is to identify any issues with the way customers use the service or any
improvements that can be made. The designer will research how the service is used and
suggest possible solutions.
\ Working with designers in a highly collaborative and supportive environment;
\ Use your innate curiosity to challenge assumptions and discover new insights;
\ Analyze complex problems to solve design challenges using human-centered approaches;
\ Translate learning and research insights to define and participate in user experience design
work;
\ Work as an integrated team with Product, Technology and Business partners to define and
solve problems;
\ Collaborate with stakeholder groups to understand priorities and goals and ensure our work
has the desired impact;
\ Participate in all aspects of the design process to frame issues, define insights, create
compelling visions, and create concepts and prototypes;
\ Create flows, sketches, wireframes, prototypes and other design artifacts to define and
communicate end-to-end user experiences;
\ Conduct design research and create communication tools such as journey maps, service
plans, prototypes - whichever tool is right for the task at hand.
\ Experience in collaborating with technology teams that use agile methodology (lean, scrum,
flow);
\ Experience in projects developing and improving the journey of the user, client,
researches/researches, usability tests, prototyping, business model, etc;
\ Be aware of market, technology and banking trends (fintech, innovative business models,
new technologies).
\ Fluent English for conversation is a plus.
Submit your resume to: pedro.oliveira@mjvinnovation.com
