Head of UX Research and Service Design (m/f)

About the Job

Randstad Professionals is specialized in the recruitment of middle and senior positions.

Our client is a multinational company and he is looking for a The Head of UX Research & Service Design for Lisbon.

The agency’s UX Research & Service Design team is a delightful mixed bag of profiles and expertises with a user-centric approach. What ties them all together is a crazy

obsession to put the user first and explore how digital is transforming brand-user experience and relationship.

The Head of UX Research & Service Design is a referential member of the team, being able to help others grow by inspiring and challenging other team members, but also the rest of the agency and clients – mostly by evangelizing the Human Centric philosophy and bringing trends, innovations and new ways of seeing and solving problems.

The Head of UX Research & Service Design is responsible for leading cross-

functional projects to uncover consumers/users drivers, pain points, and needs,

normally put into consumer journeys. They are comfortable facilitating working

sessions to explore new solutions and have Service Design methodology as a useful

and common resource.

The Service Designer must be able to see challenges in three perspectives: the

human desire behind each consumer, the business viability and the technology

feasibility, and using the right tools, methodologies and mindset to define strategy,

and set features and actions that can transform business.

Responsibilities and Duties

• Be a beacon of a human centric strategy

• Have a bold system design and consumer centric mindset, always in the

search for solutions to improve whole service experience.

• Lead user-centered research and co-design activities to build end-to-end

services in the consumer/user journey.

• Has and recognizes a set of service design tools that illustrate all the

components and touchpoints of the service, process and user flow.

• Plan, execute, analyse, synthetise and deliver creative solutions, opportunities

and business models.

• Is solid on stage as a spokesperson and is empathetic with clients and team


• Demonstate technical skills in conduct qualitative and quantitative research.

• Organize and run workshops, that go through the different phases of design

thinking methodology to rapidly understand the challenge or design, test and

iterate prototypes.

• Work within a multidisciplinary team in a collaborative way ensuring plug in,

plan, measure and project continuity with UX/UI developers, project

managers, performance, content and other creative areas.

• Understand the whole consumer journey, valuing the experience in a holistic

way and plugging in with other disciplines such as: creativity, advertising,

content, social media, SEO, shopping experience, ecommerce or loyalty.

• Strong in spoken, written and visual presentations and communicate

effectively different outputs of Innovation process phases with different

stakeholder groups (team members, partners, and clients).

• Take an active interest in the design discipline and share your findings with

the team members and community.

• Contribute to creating and developing new business areas.

• Responsible for nurturing and developing a growing team of UX researchers/ service designers.


opportunity to work in a challenging environment with dynamic teams and innovative projects;

integration in a solid company;

constant training that includes the development of skills.

Randstad Professionals Portugal
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Head of UX Research and Service Design (m/f)
Randstad Professionals Portugal

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