UX Researcher (m/f)

Tripadvisor, the world’s largest travel guidance platform*, helps hundreds of millions of people each month** become better travelers, from planning to booking to taking a trip.

About the job

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Are you energized by meeting new people? Do you love travel? Why not combine those passions by working with Viator, the world’s leading platform for tours and experiences? Viator is a growing platform within the Tripadvisor family, focusing on delivering memorable, exciting tours and experiences around the world.

Viator’s research team seeks an experienced researcher to work on projects across the Viator business with a focus on Product UX. Research projects range from exploratory to evaluative, from focus groups to usability testing. You will be working with a cross-functional team working on the mobile app and website.

The right candidate will be experienced in qualitative methods such as focus groups, in-depth interviewing, and usability testing, experienced with designing and analyzing surveys, passionate about research and travel, comfortable in a fast-moving organization, and excited to collaborate.

This role is available to hire in our Oxford or London UK office.

What You’ll Do

Actively participate in cross-functional team discussions to identify and define end-to-end user flows between the website and the mobile app
Be the research team expert on technology to conduct usability tests on mobile apps (iOS and Android), both in-lab, and remote
Define research strategy and manage multiple projects across a variety of methodologies
Design from scratch and conduct qualitative studies (usability studies, click-tests etc.), analyze data, and share findings
Create and field surveys, analyze responses, and report findings
Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences.
Maintain ongoing research initiatives including projects with external research vendors
Communicate research findings internally in clear and compelling ways
Work cross-functionally with design, analytics, and product management leadership

What we are looking for?

Minimum BA/BS degree in psychology, communication, statistics or other related field
Advanced degree in HCI or other behavioral or social sciences a plus
5+ years of professional applied research experience
Extensive experience with qualitative research methods
Experience with conducting usability testing on mobile apps (iOS and Android) and an understanding of current technologies
Experience with quantitative research methods (e.g. surveying) and basic statistics
Experience working with social media and/or social network sites
Detail oriented and able to manage multiple projects simultaneously
Ability to present clear results
Ability to ask, and answer, meaningful and impactful questions
Excellent verbal and written communication skills
Speaking French and/or German is a plus

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.

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UX Researcher (m/f)

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